Cleaner Guarantee
Say goodbye to worrying about Last-Minute Cleaner Cancellations or the dreaded Cleaner No Show – with Turno, you're covered!
Our trained Customer Support team is available 24/7 via live chat and ready to assist you in any pinch. We’ll work quickly to help schedule a backup or find you a new cleaner from our extensive Marketplace.
The Turno Cleaner Guarantee ensures your satisfaction with the service and quality of every Marketplace cleaning job. Cleaning, solved.
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Protection from Last-Minute Cancellations and No-Shows
Our 24/7 live Customer Support team will engage Turno's vast network of vetted Marketplace cleaners to find a professional who can do the job. If the new cleaner’s rate is higher than the original, Turno will cover the price difference — up to $100 in Marketplace credits.* If we’re unable to find a replacement, you may be eligible to receive up to $100 in credits toward a future cleaning.
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Commitment to Quality Cleaning and Host Satisfaction
Turno Marketplace Cleaners strive to deliver 5-star service every time. However, if ever you are not satisfied with the quality of a cleaning, let our team know right away and we will help initiate a full or partial refund for the cleaning fee. We'll also help you find a new cleaner and provide up to a $100 Marketplace credits* to cover the price difference. *Available in US only.
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Worry-Free Cleaning with Turno's Cleaner Marketplace
Turno's Marketplace includes 55K+ experienced and vetted short-term rental cleaners located in markets of all sizes across the US, Canada, Europe, and Australia. Plus, our payment processor, Stripe, provides US-based Marketplace Cleaners with required annual tax documentation, so you can scratch cleaner 1099s off your hosting To Do list!
See What Hosts Are Saying About Turno
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“Turno is the only third party app I use outside of Airbnb. It has been a total game changer for me. I've been hosting short-term rentals for 10 years and, for the first 5 years, I was doing all of this manually: Finding cleaners, scheduling, managing, sending payments, texting, emailing. It was a lot. Turno simplified all of this in one easy to use app.”
Richmond, VA
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“Turno has saved us so much time and money we really can't live without it now. Our cleaners use the app for reminders on exactly what they're supposed to do. Cleaners post before and after photos which is VERY helpful. Too many other helpful aspects to go into here but we recommend Turno! Plus they have amazing support!”
Conyers, GA
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“I’ve been using Turno to manage turnovers for multiple properties, and it’s been a fantastic tool. The automated scheduling feature ensures that cleanings are always assigned without me having to manually track every check-in and check-out…I highly recommend Turno. It’s made my operations much smoother!”
Tampa, FL
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“We use Turno on a daily basis to automatically schedule cleans for our short-term rental business and has now become instrumental with our workflow. It's by far currently the best product on the market, that we find meets most of our ever-expanding requirements.”
Grays, UK
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“I've been using Turno for 3 years and 6 properties. Their service always amazes me. Their AI bot actually works for many things, even with the bot, I received a personalized check-in to make sure all went smoothly. The platform allowed for the seamless removal and addition of new listings with no glitches or extra steps in the subscription updates. Wonderfully designed!”
Grand Marais, MN
Additional Features
Problem Reporting
When a cleaner is completing a turnover, they can send hosts information about and photos of problems they see in the property. Hosts will receive a notification so they can deal with the issue. The reported problem can be externally shared with a contact, such as a handyman or a repair service.
Photo Checklists
To ensure a quality cleaning every time, hosts can choose from thousands of checklists and customize them to their properties, or they can create their own unique checklist from scratch. As cleaners complete each task, they can send photos of their work to hosts to instill confidence and showcase their thoroughness.
Cleaning Scheduling App
Hosts can schedule cleaning projects with automatic assignments, delegation, and acceptance. After a host syncs their rental calendar, our platform will import bookings and automatically generate cleaning projects associated with guest check-in and checkout dates to be shared with cleaners.
Automatic Cleaner Payments
Hosts can send secure transactions and have the option to automatically pay cleaners when they complete projects. It takes an average of five minutes per manual transaction for vacation rental hosts to pay their cleaners. With Turno, hosts can save over forty hours each year.
Inventory Management
The Turno inventory feature allows hosts and cleaners to track amenities, such as toiletries, towels, and cleaning supplies, and get notified when they are missing or running low. Hosts can choose a specific threshold for when they want to receive a notification that a certain item needs to be refilled.
In-App Chat
Turno’s newly improved in-app chat feature serves as a host’s eyes and ears during every turnover. Hosts can instantly send and receive messages, photos, and other attachments to and from cleaners using the Turno app. This convenient feature allows hosts and cleaners to centralize communication, boost efficiency, and ensure high-quality service.
Trusted by thousands of property operators
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