In-App Chat
Our newly improved in-app chat feature helps vacation rental hosts communicate quickly and easily with cleaners to centralize communication, save time, and ensure a sparkling clean property with every turnover.
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Message Cleaners Instantly
Hosts can send instant messages to new Marketplace connections and current cleaners on their teams. Our enhanced in-app chat feature now delivers faster loading and response times.
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Send and Receive Attachments
Once a host is connected to a cleaner, they can send and receive attachments like photos and documents. This convenient communication feature helps hosts have eyes on the ground, address concerns quickly, and maintain quality assurance.
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Centralize Communication
No longer must hosts juggle managing their vacation rental cleaners through email, text, and phone calls. Our in-app chat allows hosts to centralize all communications in one easy-to-access location, saving time and confusion.
See What Hosts Are Saying About In‑App Chat on Turno
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“We are absolutely thrilled with Turno! The app makes coordinating our three cleaning staff much easier and ensures a smooth process. Everything works reliably – from scheduling and communication to documenting cleanings. It's intuitive to use, and support is quick to respond to any questions. We are completely satisfied and wouldn't want to be without Turno anymore. A clear recommendation!”
Lower Saxony, Germany
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“Turno is a great app! I use the chat feature all the time to communicate with my cleaners…I also love the checklist feature and the project notes feature. The customer support is top notch! Shoutout to Ruby who was a huge help when I needed support with a checklist 🙏”
Raleigh, NC
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“Turno is a lifesaver! It has been the best way to connect with cleaners. The features on the app are convenient and easy to use, and Customer Support is available 24/7. I have found all of the agents to be super helpful. I recently spoke with Thalia who answered my question promptly. She was knowledgeable and friendly.”
Tamworth, NH
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“Finding cleaners for the Airbnb was always a struggle. Now with Turno I have found some great local cleaners and everything is automated. They receive a project automatically and clean during the check out/in window. Whenever I have had any issues the support team is very helpful.”
Johnson City, TN
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“Turno has truly revolutionized how I manage my short-term rental cleanings. The intuitive interface makes scheduling a breeze, and the automation features save me countless hours. It's a true game-changer for efficiency and peace of mind.”
Marble Falls, TX
Additional Features
Problem Reporting
When a cleaner is completing a turnover, they can send hosts information about and photos of problems they see in the property. Hosts will receive a notification so they can deal with the issue. The reported problem can be externally shared with a contact, such as a handyman or a repair service.
Photo Checklists
To ensure a quality cleaning every time, hosts can choose from thousands of checklists and customize them to their properties, or they can create their own unique checklist from scratch. As cleaners complete each task, they can send photos of their work to hosts to instill confidence and showcase their thoroughness.
Cleaning Scheduling App
Hosts can schedule cleaning projects with automatic assignments, delegation, and acceptance. After a host syncs their rental calendar, our platform will import bookings and automatically generate cleaning projects associated with guest check-in and checkout dates to be shared with cleaners.
Automatic Cleaner Payments
Hosts can send secure transactions and have the option to automatically pay cleaners when they complete projects. It takes an average of five minutes per manual transaction for vacation rental hosts to pay their cleaners. With Turno, hosts can save over forty hours each year.
Inventory Management
The Turno inventory feature allows hosts and cleaners to track amenities, such as toiletries, towels, and cleaning supplies, and get notified when they are missing or running low. Hosts can choose a specific threshold for when they want to receive a notification that a certain item needs to be refilled.
