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Turno Help Center
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Turno offers live Customer Support in six languages: English, Spanish, Portuguese, French, German, and Italian.
Our dedicated team of 30+ specialists is here to help 24/7 - no question is too large or too small.
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Intelligent AI + Trained Team of In-house Human Experts
Turno's chat uses a hybrid approach for its live chat support, combining AI automation with trained, in-house human agents. This system is designed to provide users with quick answers to common questions and seamless escalation to a human representative for more complex issues.
Here's how Turno customer support works:
- Initial AI Triage: When you start a chat, an AI chatbot will often handle the initial greeting and common questions like how to update a checklist or answering other frequently asked questions.
- Human Agent for Complex Issues: If the AI is unable to resolve your issue or your question is more nuanced, the conversation will be automatically escalated and handed off to a trained, in-house human agent.
- High-Quality Support: When users are connected with a human, the support they receive is fast, effective, and personalized. Turno support often shares detailed screenshots and step-by-step instructions to help customers implement the steps and learn from the interaction.
- Constant Feedback Loop with AI: Turno support team members are also able to provide feedback that helps train and improve the AI over time, making the automated part of the system continually more effective.
Customer Support: The Heart of Turno's Business Operations
Turno's in-house support team of highly trained professionals have direct access to and are in ongoing communication with other areas of the business. This ensures that user questions, concerns, issues, requests, and ideas can be addressed efficiently and shared effectively across the organization.
Frequently Asked Questions
How do I get in touch with Turno support right now?
You can start a 24/7 live chat directly from the Contact Us page, email [email protected], or call +1-844-975-4619 in the US or Canada for an SMS chat link.
Does Turno have customer support available at night or on weekends?
Yes, Turno customer support is Always On. Live chat is staffed around the clock, every day of the year.
What languages does Turno's support team speak?
Turno's email and chat support is available in multiple languages, including English, Spanish, Portuguese, French, German, Italian, and more.
Can I schedule a product demo instead of contacting support?
Yes, the Contact Us page includes a link to schedule a free one-on-one demo with a Turno account manager.
Is there a phone number I can call for Turno?
In the US and Canada, users can call +1-844-975-4619. You will get an SMS link to continue in live chat.
What is the fastest way to reach Turno when I have an emergency cleaning issue?
Live chat is the quickest option. Turno's live chat connects you instantly with support in your preferred language and a human team member can assist you right away.
Can cleaners and hosts both use the same contact form?
Yes, the form lets you select whether you are a host, a cleaner, or both. Turno support is for all users.
Does Turno offer email support in addition to chat?
Yes. Send questions to [email protected] and the support team will reply promptly.
Where can I find self-service answers before reaching out?
The Turno Help Center offers over 75 step-by-step articles and FAQs covering common host and cleaner questions.
Can I meet the Turno support team?
Yes. The Contact Us page introduces you to real Turno support agents like Isa, Juniper, and Mary, with photos and bios.
Does it cost money to contact Turno support?
No. Support via chat, phone, or email is free for all users.
Does Turno offer business hours by region?
No need for business hours by region. Turno's support is global and continuous across time zones.
What if I do not see my question in the Help Center articles?
Start a live chat and a Turno trained support team member will assist you.
Can I request support in a different currency or market?
Yes. Turno operates in 25+ currencies; the support team can guide you based on your region.
What channels does Turno use for customer support?
Turno provides in-house customer support through live chat available 24/7 and email support at [email protected]. For users in the US and Canada, Turno offers a dedicated phone number (+1-844-975-4619) that sends an SMS link so you can begin a live chat from your mobile device.
Where are Turno's Terms of Service and Privacy Policy linked?
Links are located at the bottom of the Contact Us page footer, along with a Responsible Disclosure Policy.